309 Privacy Policy
We are committed to protecting your privacy and to being transparent about how information is collected, used, and safeguarded on the 309 platform.
Types of Information Collected
We collect several types of information to enable a smooth and secure experience on the platform:
- Account Information: Includes your name, email address, phone number, and identity verification details for registration and security purposes.
- Device & Browser Information: Technical data such as device type, operating system, browser type, and IP address to ensure system functionality and security.
- Payment Information: Transactions in MYR via e-wallet methods such as Boost and GrabPay, including deposit and withdrawal records.
- Cookies & Tracking: Using cookies to store user preferences and analytics functions to improve service quality.
- Usage Data: Records of user activity on the site, including betting history, games played, and navigation patterns, to deliver a personalised experience.
How We Use Your Information
The information we collect is used for:
- Providing, maintaining, and improving services and the user experience on 309.
- Ensuring account security and preventing fraud or platform misuse.
- Managing financial transactions, including deposits and withdrawals in MYR.
- Delivering efficient and responsive customer support by tailoring solutions based on interaction history.
- Complying with legal obligations and regulations applicable in Malaysia.
Use of Cookies & Tracking Technologies
We use cookies and similar technologies to store user preferences, gather anonymised analytics data, and improve platform navigation. Cookies also allow us to enhance site functionality and serve relevant marketing campaigns to users.
You can adjust your cookie settings in your browser, though some site features may not function properly if cookies are fully disabled.
Data Storage & Security
309 takes ongoing measures to protect your personal information, including the use of encryption and up-to-date security protocols. Your data is stored on regulated servers and accessed only by authorised personnel.
We also conduct regular audits and security testing to address any risk of unauthorised access. That said, no environment on the Internet can guarantee 100% security.
Sharing Information with Third Parties
309 does not sell users' personal information to third parties. Your information may be shared with service providers that support site operations — such as payment providers, server hosts, and security firms — all under strict confidentiality and data protection agreements.
In certain circumstances required by law, we may disclose information to the relevant authorities.
Your Rights Over Personal Information
You have the right to access, correct, or delete the personal information held by 309, in accordance with applicable laws.
For any access, correction, or deletion requests, please contact our support team at the email address provided on the FAQ page.
Changes to the Privacy Policy
309 reserves the right to update this privacy policy at any time by posting the latest version on this page. We encourage users to review it periodically, especially before resuming use of the platform.
It is important for all users to stay informed of any changes to ensure their continued use of the platform remains in compliance with the stated terms.
Data Security & Support
For any questions regarding privacy and data security, you can reach the 309 support team via the FAQ or our official support email.
We are committed to building a safe and trusted environment for our Malaysian user community.